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FAQs

Ordering

Q: How long will it take to receive my order?

A: In most of cases, you will receive your order within 7 days after confirmation.

Q: Does JapaneseHandcraft gift wrap?

A: Yes. All our goods are wrapped by Japanese pattern paper. It is free.

Q: Can I have my order delivered to another address?

A: Yes. You can give an alternate address in the Shipping Information area during checkout. However, the billing address that you provide must match the address where your monthly credit card statement is sent.

Q: Does JapaneseHandCraft do wholesale trade?

A: Yes, JapaneseHandCraft wholesales for high volume orders. Please contact us.

Q: Can JapaneseHandCraft send me a catalog?

A: Unfortunately, not yet. JapaneseHandCraft is planning to make some catalogs for the Christmas season (October).

Payment

Q: What forms of payment does JapaneseHandCraft accept?

A: We accept all major credit cards via PayPal payment system.

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Q: Do you accept payment in other currencies?

A: Yes. By using PayPal, you can pay in U.S. Dollars, Canadian Dollars, Euros, Pounds Sterling, and Yen.

Q: Is ordering online safe?

A: Yes. When you press the "add to cart" button, you are taken to Paypal secure servers. Secure socket layer (SSL) technology using 128-bit encryption provides you with the highest level of security available on the Internet.

Q: The JapaneseHandCraft name doesn't appear on my statement. Why?

A: Because Paypal acts as our authorized credit card processor, the transaction is between you and Paypal. That is why "Paypal" appears on your statement.

Delivery

Q: How much does JapaneseHandCraft charge for shipping?

A: Shipping fees are free.

Q: Will I have to pay a import duty on my order?

A: You may be subject to taxes and import duties, which are levied once a shipment reaches your country. Additional charges for customs clearance must be paid by you as we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. Please contact your local customs office for further information. Additionally, when ordering from JapaneseHandCraft.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Q: Can I track my order?

A: Yes. We will send you a tracking number when your order has been shipped. You can track the location of the package through the EMS website.

Q: How does JapaneseHandCraft package your items?

A: We use bubble or foam wrap to protect and ship your items in sturdy cardboard boxes.

Return

Q: What if I'm not satisfied with my purchase?

A: If you are unsatisfied for any reason, you may return your purchase immediately for a full refund. Your purchase and shipping costs will be refunded to you after the item has been returned to our office in Japan.
See our 7 days Return Policy for details.

Q: What if I receive a broken or defective item?

A: Please keep the item and all packaging materials (box, filler, and wrapping) and contact JapaneseHandCraft as soon as possible. These items are necessary for us to initiate a claim against the postal carrier.

JapaneseHandCraft will issue a full refund of the purchase price, all shipping charges to the buyer (including any duties paid), and all return shipping charges if we request to have the item sent back to us.

Q: What if I receive the wrong item?

A: Please contact JapaneseHandCraft as soon as possible. We will issue a full refund of the purchase price, all shipping charges (including any duties paid), and all return shipping charges.

Pottery Care

Q: Are your items microwave safe?

A: Ceramics with gold or silver patterns should never be used in the microwave. Most ceramics can be used in microwave. But, JapaneseHandCraft advises customers to avoid microwaving fine pottery in order to keep it in best condition.

Q: Can your items be machine washed?

A: We recommend washing all fine ceramics by hand with a soft sponge. JapaneseHandCraft advises customers to avoid machine washing fine pottery in order to keep it in best condition. If you do use a dishwasher, the surface of pottery might gradually dull over years of use.

Other

Q: Does JapaneseHandCraft have an Affiliate Program?

A: At the present time, we do not have a formal affiliate program in place.

Q: What is "My Account"?

A: My Account holds information for registered members, including an online address book, stored billing information, and order history details.